How to customize Incentives

This guide explains how to create and customize these incentives within WiserReview.

Creating and Customizing Incentives.#

Step 1: Create Incentives#

Location: Collect Review –> Automate -> Incentives.

Step 2. Pick Your Discount Type#

You can choose:

1. Same discount for all reviews:- Use this when you want to give one fixed reward to every reviewer.

2. Different discounts based on the media added:- Use this when you want to give a higher reward for more valuable reviews.

This option lets you set different discount values for:

• Reviews with only text
• Reviews with at least one photo
• Reviews with at least one video
• Reviews with photo or video

Step 3. Select Review Types: Different discounts depending on media upload#

Choose which reviews should receive a reward:

1. Any review

2. Reviews with text

3. Reviews with a photo or video

4. Reviews with video only

For each type, fill these fields:

Discount value#

Enter the discount amount.

Static code#

Add one fallback coupon code.

This code is used when no dynamic codes are available.

Dynamic codes#

• Upload a file with multiple coupon codes.
• See the number of codes left.
• Delete all if needed.
• Set a low-stock alert so you get an email when available codes fall below your set number.

Step 4: Choose Who Gets the Reward#

Pick one:

• Any reviewer
• Only reviewers who received a review request

Step 5: Set Rating Eligibility#

Choose which ratings qualify:

• All (1 to 5 stars)
• 2 stars
• 3 stars
• 4 stars
• 5 stars

This helps you reward the rating range you prefer.

Step 6. Select Request Templates#

Scroll to the Templates section.

Choose the template that sends the reward email (discount code):

• Email
• SMS
• WhatsApp

You can use the default WiserReview template or edit your own.

Incentive Email Setup#

1. Open Template Settings#

• Go to Email sender → Templates.
• Select Single Product Review Email (Incentive Email).

2. Edit the Email Content#

Subject line#

Write a simple subject.
Example: “Thanks for your review – here is your discount.”

Message body#

Use placeholders so the email fills in the correct data:

• {{CUSTOMER_NAME}}
• {{STORE_NAME}}
• {{DISCOUNT_VALUE}}
• {{DISCOUNT_CODE}}

Keep it simple: greet the customer, thank them, show the reward, and add a short closing line.

3. Preview and Test#

• Click Preview to check the layout.
• Click Send test email to send it to yourself.

4. Save#

• Click Save to update the template.